Admin Console - Troubleshooting: The Admin Console fails to start or crashes after the initial installation. : Support Portal

Admin Console - Troubleshooting: The Admin Console fails to start or crashes after the initial installation. Print

Created by: Carlos Zayas

Modified on: Tue, 16 May, 2017 at 3:31 PM

Symptoms

After the installation of the web server software, the Admin Console fails to launch or crashes.

Cause

ASP.NET 3.5.1 is not enabled by the installer because the source files may have been removed from the \Windows\WinSxS folder to save space on web servers running Windows server 2012 or higher.

Resolution

Mount an iso of the same edition of Windows server that the web server is running and then run the following from an administrator cmd prompt:

dism.exe /online/enable-feature /featurename:NetFX3 /Source:D:\sources\sxs /all (Note: it may be necessary to modify the referenced drive letter in this cmd, based on which drive letterthe ISO was mounted)

To validate that ASP.NET 3.5.1 has been installed, please run the following from an administrator cmd prompt:

dism /online /get-features /format:table

The output should contain the following entries:

NetFx3ServerFeatures | Enabled

NetFx3 | Enabled

Carlos is the author of this solution article.

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Admin Console - Troubleshooting: The Admin Console fails to start or crashes after the initial installation. Print

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