Support Portal

Release Notes 7

• 7.5.2.3888 Release Notes - Mailscape & Mailscape 365 only
• 7.5.2.XXXX Release Notes - EMS (Foresite not supported)
• 7.5.1.XXXX Release Notes - Mailscape (all other products not supported)
• 7.5.0.3561 Release Notes - Mailscape & Compass (all other products not supported)
• 7.5.0.3534 Release Notes - Mailscape, Mailscape 365, & Compass (Uniscope & Foresite not supported)

View all 7

Prerequisites 6

• ENow Management System (EMS) Prerequisites
• Mailscape Prerequisites
• Mailscape 365 Prerequisites
• Compass Prerequisites
• Uniscope Prerequisites

View all 6

Installation Guides 8

• EMS Web Server Installation Guide - All Features
• Mailscape Web Server Installation Guide
• Mailscape 365 Hybrid Web Server Installation Guide
• Mailscape 365 Cloud Web Server Installation Guide
• ENow Client Remote Installer Guide

View all 8

Configuration Guides 1

• EMS Configuration Guide

Videos 4

• Installing Mailscape 1 of 3
• Mailscape 365 Identified ADFS Certificate Outage
• Mailscape 365 Identifies DirSync Problems
• Mailscape 365 identifies mailflow problems on Exchange Online / Office 365

Supported Platforms 10

• EMS Web Server Supportability Matrix
• Mailscape SQL Database Supportability Matrix
• Mailscape Client Supportability Matrix
• Compass Client Supportability Matrix
• Foresite Client Supportability Matrix

View all 10

Installation 0

Configuration 0

Admin Console 7

• Admin Console - Troubleshooting: The Admin Console fails to start or crashes after the initial installation.
• Troubleshoot Connecting to the SQL Server Database Engine
• Solving Connectivity errors to SQL Server
• How to: Configure a Server to Listen on a Specific TCP Port (SQL Server Configuration Manager)
• How to: Configure the Database Engine to Listen on Multiple TCP Ports

View all 7

Web Site 10

• EMS Web Server Troubleshooting: Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
• Red or Yellow indicators are not blinking or flashing on the web site dashboard.
• EMS Web Server Troubleshooting: Resources - ENow Web Server encountered an error that prevented it from displaying the page you requested
• EMS Web Server Troubleshooting: Mailscape 365 monitoring and reporting data is missing entirely or no longer updating.
• The EMS web site returns a 503.2 error

View all 10

Services 2

• PowerShell - Update Service Account Password on Remote Computers
• Changing multiple Windows services running on remote servers

Upgrades 3

• EMS Guide for upgrading to 7.2.1.2024 or higher
• How to Change the Mailscape Message Tracker Fetch Interval
• EMS upgrade considerations running versions 7.2.0.1709 & 7.2.0.1768

Built In Database 3

• Manual EMS Database Move Procedure
• ENow Internal Database Folders Missing After Install
• Troubleshooting - Built-in Database: Admin Console option to move the built in database fails or crashes and/or presents an error.

Removal 1

• Server Removal Instructions

Installation 0

Upgrades 0

Services 1

• EMS Client Services Troubleshooting: ENow Client and ENow Admin Services keep stopping.

Log Files 0

Removal 0

Exchange Servers - Functionality 35

• Client Access (Exchange 2013 & 2016 only) - Procedures for manually verifying monitoring results
• Server Component States (Exchange 2013 & 2016 only) - Procedures for manually verifying monitoring results
• Queue Status - Procedures for manually verifying monitoring results
• CAS Load Distribution Status - Procedures for manually verifying monitoring results
• Managed Availability Escalations - Procedure for manually verifying monitoring results

View all 35

Exchange Servers - Network 4

• DNS Status - Procedures for manually verifying monitoring results
• Active Directory Status - Procedures for manually verifying monitoring results
• Mailscape Connectivity Status - Procedures for manually verifying monitoring results
• AD Replication Status - Procedures for manually verifying monitoring results

Exchange Servers - Disk Space 1

• Database Size & White Space Status - Procedures for manually verifying monitoring results

Exchange Servers - Services 1

• Service Status - Procedures for manually verifying monitoring results

Exchange Servers - Backup 3

• Backup - Procedures for manually verifying monitoring results
• You cannot restore an individual database by using Windows Server Backup in Exchange 2010 or in Exchange Server 2007
• Event 4356 is logged when you try to restore a database by using a backup in an Exchange Server 2013 environment

Exchange Servers - Resources 2

• Resources - Troubleshooting: The resource indicator for a specific server may not display any statistics or results.
• The memory usage of the MSExchangeRepl.exe process keeps increasing when you perform a VSS backup on Exchange Server 2010 databases

Exchange Namespaces - CAS Health 5

• Exchange Namespace Configuration (Exchange 2013 & 2016 only)
• HTTP 500 Internal Server Error when logging into Exchange 2013 Exchange Control Panel (ECP)
• Exchange 2013 Troubleshooting: Error 500 when login ECP and OWA
• Event ID 1309 and you can't access OWA and ECP after you install Exchange Server 2016 or Exchange Server 2013
• "HTTP 400 Bad Request" error when proxying HTTP requests from an Exchange Server to a previous version of Exchange Server

Exchange Namespaces - DAG Status 5

• Network Health - Procedures for manually verifying monitoring results
• Active Preference - Procedures for manually verifying monitoring results
• Database Redundancy - Procedures for manually verifying monitoring results
• DAG Network Shows Misconfigured In Exchange 2013 Server
• DAG network "Misconfigured" error in Exchange Server 2016

Mailbox Reports - Mailbox Size 0

Mailbox Reports - Other Reports 1

• How to configure the mailbox permissions report

Mailbox Reports - Mailbox Quota Reports 0

Traffic Reports - Internet Traffic 0

Traffic Reports - User 0

Traffice Reports - Top Senders 0

Traffic Reports - Server Traffic 0

Traffic Reports - Top Receivers 0

Admin Reports - Overview 0

Admin Reports - Server 2

• Exchange Server Roles Report not showing the correct version of Exchange
• Exchange Server Updates: build numbers and release dates

Admin Reports - Storage & Database 0

Admin Reports - Account Management 0

Admin Reports - Windows Events 0

Admin Reports - Distribution List 0

Admin Reports - Service Level Availability 0

Admin Reports - Other 0

Admin Reports - Latency 0

Client Access Reports - Logon Statistics 0

Client Access Reports - OWA Logons 0

Client Access Reports - Exchange Auditing 1

• Search-MailboxAuditLog

Client Access Reports - Client Access Exchange Outlook Anywhere 0

ActiveSync Reports - User 0

ActiveSync Reports - Activity 0

ActiveSync Reports - Policy 0

Custom Reports - User 0

Custom Reports - Other 0

Generated Reports - Mobile Device 0

Generated Reports - Custom 0

Office 365 - Network 2

• Description of the Portqry.exe command-line utility
• How to Use TRACERT to Troubleshoot TCP/IP Problems in Windows

Office 365 - Directory & Authentication 20

• DirSync Status - Password sync failure
• Directory synchronization to Azure Active Directory stops or you're warned that sync hasn't registered in more than a day
• Changing the AD DS account password
• Troubleshooting Errors during synchronization
• Troubleshoot an object that is not synchronizing to Azure AD

View all 20

Office 365 - Exchange Online 12

• Optimizing Exchange ActiveSync clients for Exchange Online
• A mobile device intermittently can't connect to Exchange Online
• Office 365 Exchange Hybrid Deployments Busting The Autodiscover Myth
• How to collect ActiveSync device logs to troubleshoot sync issues between mobile devices and Exchange Online
• "The remote server returned an error: (403) Forbidden" error when you try to move mailboxes from on-premises Exchange Server to Exchange Online

View all 12

Office 365 - SharePoint Online 0

Office 365 - Skype For Business Online 11

• Troubleshooting Skype for Business Online DNS configuration issues in Office 365
• Create DNS records for Office 365 using Windows-based DNS
• Troubleshooting Skype for Business Online sign-in errors for administrators
• How to troubleshoot sign-in issues in Skype for Business Online
• Audio Conferencing troubleshooting and known issues

View all 11

Office 365 - Configuration 5

• Connect to Exchange Online PowerShell
• Connect to Exchange Online PowerShell using multi-factor authentication
• Enable or disable access to Exchange Online PowerShell
• Find the permissions required to run any Exchange cmdlet
• Connect to Office 365 PowerShell

Office 365 Remote - Network 0

Office 365 Remote - Directory & Authentication 0

Office 365 Remote - Exchange Online 0

Office 365 Remote - SharePoint Online 0

Office 365 Remote - Skype For Business Online 0

Office 365 Reports - Exchange Online Reports 0

Office 365 Reports - Exchange Online Mailbox Reports 0

Office 365 Reports - SharePoint Online Reports 0

Office 365 Reports - Skype for Business Reports 0

Office 365 Reports - OneDrive for Business Reports 0

Office 365 Reports - License Reports 0

Office 365 Reports - General Reports 0

Office 365 Reports - Latency 0

Office 365 Traffic Reports - Exchange Online Traffic Reports 0

Domain Controllers - Network 0

Domain Controllers - Name Resolution 1

• DNS Host Name Status - External Record - DNS query fails

Domain Controllers - Services 1

• Service Status - Procedures for manually verifying monitoring results

Domain Controllers - Operating System 0

Domain Controllers - AD Core 3

• AD LDAP (LDAP Searches Per Second, LDAP Client Sessions, LDAP Bind Time) - Procedures for manually verifying monitoring results
• AD LDAP - Troubleshooting: LDAP Searches Per Second, LDAP Client Sessions, LDAP Bind Time monitoring results are over limit
• AD Replication FRS/DFS - Troubleshooting steps

Admin Reports - Server 0

Admin Reports - Windows Events 0

Admin Reports - Service Level Availability 0

Admin Reports - Other 0

Active Directory Reports - General 0

Active Directory Reports - User State 0

Active Directory - Account Activity 0

Active Directory - Groups 0

Active Directory - Administration 0

Lync Global - SIP Namespaces 0

Lync Global - Central Management 0

Lync Sites - Voice 0

Lync Sites - Network 0

Lync Sites - Internal Services 0

Lync Sites - OS 0

Lync Sites - External Services 0

Lync Reports - General 0

Lync Reports - User Activity 0

Lync Reports - Conferencing 0

Lync Reports - Voice 0

Lync Reports - Server 0

Lync Reports - Custom Reports 0

SharePoint Servers - Functionality 0

SharePoint Servers - Network 0

SharePoint Servers - Services 0

SharePoint Servers - Operating System 0

SharePoint Servers - Backup 0

SharePoint Servers - SP Core 0

SharePoint Reports - Document 0

SharePoint Reports - List 0

SharePoint Reports - Permission 0

SharePoint Reports - Site 0

SharePoint Reports - Site Collection 0

SharePoint Reports - Usage 0

SQL Servers - Functionality 0

SQL Servers - Network 0

SQL Servers - Services 0

SQL Servers - Operating System 0

SQL Servers - Backup 0

Other Servers - Functionality 0

Other Servers - Network 0

Other Servers - Disk Space 0

Other Servers - Services 0

Other Servers - Backup 0

Other Servers - Resources 0

Schema & Administrator Guides to Custom Reporting 3

• MailscapeDBSchemaOnly
• ENow Managment System (EMS) Administrator's Cookbook - Create PowerShell-based Custom Reports
• ENow Managment System (EMS) Administrator's Guide to Creating SQL-based Custom Reports

PowerShell Custom Reports - Admin 7

• PS - Exchange Syntax Sample
• PS - Exchange Online Syntax Sample
• PS - Search-AdminAuditLog, SELECT Caller,Rundate,CmdletName,Succeeded,OriginatingServer,ObjectModified
• PS - Get-MailboxDatabase, SELECT Name,LastFullBackup
• PS - GetADUser, SELECT Name,LastLogonDate

View all 7

SQL Custom Reports 17

• SQL - ORDER BY t.LogDate, t.Sender, WHERE t.LogDate BETWEEN @StartDate AND @EndDate AND t.Sent = 1, FROM Traffic t
• SQL - Select Sum(CountSent) AS Messages Sent, Sum(CountReceived) AS Messages Received), SET @PastDays = 30
• SQL - ORDER BY t.LogDate, t.Sender, WHERE t.LogDate BETWEEN @StartDate AND @EndDate, FROM Traffic t INNER JOIN MessageList m ON t.TrafficId = m.TrafficId, SELECT t.LogDate
• SQL - DROP TABLE UserPwdLastSet, ORDER BY PwdLastSet DESC, FROM UserPwdLastSet
• SQL - ORDER BY [Order], SELECT [Year], [Week], [Week Start], [Week End], [Count], GROUP BY YEAR(t.LogDate), DATEPART(WEEK, t.LogDate)

View all 17

PowerShell Custom Reports - Public Folder 4

• PS - Get-PublicFolderStatistics, SELECT Name, ItemCount,LastAccessTime
• PS - Get-PublicFolderStatistics, SELECT Name,LastAccessTime
• PS - Get-PublicFolderStatistics, SELECT Name,ItemCount,TotalItemSize,LastAccessTime,LastModificationTime
• PS - Get-PublicFolderStatistics, SELECT Name,ItemCount,TotalItemSizeMB

PowerShell Custom Reports - ActiveSync 4

• PS - Get-ActiveSyncDevice, SELECT Count, Name
• PS - Get-ActiveSyncDeviceStatistics, Get-CASMailbox, SELECT MailboxServer, DisplayName, EMailAddress,DeviceModel,DeviceID,DeviceFriendlyName,DeviceOS,LastSuccessSync
• PS - Get-ActiveSyncDeviceStatistics, Get-CASMailBox, SELECT DisplayName,EMailAddress,DeviceModel,DeviceID,DeviceFriendlyName,DeviceOS,LastSuccessSync
• PS - Get-ActiveSyncDevice, SELECT Count,Name

PowerShell Custom Reports - Message Tracking 8

• PS - Get-MessageTrackingLog, SELECT Timestamp,MessageID,Sender,Recipients,RecipientCount
• PS - Get-MessageTrackingLog,Get-DistributionGroup, SELECT Name,Count
• PS Script - Get-MessageTrackingLog, Get-MailboxStatistics, Get-Mailbox
• PS - Get-MessageTrackingLog,Get-Mailbox, SELECT Name,Count
• PS - Get-MessageTrackingLog,Get-DistributionGroup, SELECT Name,LastMessageReceived

View all 8

PowerShell Custom Reports - Mailbox 8

• PS - Get-Mailbox, Get-ADUser, SELECT Name,AccountEnabled,MailboxEnabled
• PS - Get-Mailbox, SELECT Name,RetainDeletedItemsFor
• PS - Get-MailboxStatistics,Get-Mailbox, SELECT DisplayName,ItemCountTotalItemSize,TotalDeletedItemSize
• PS - Get-Mailbox, SELECT SamAccountName,DisplayName,InPolicy,OutOfPolicy,TotalDuration,BookableTime,BookedPercentage
• PS - Get-MailboxPermission,Get-Mailbox, SELECT AccessingUser,MailboxAccessed,AccessRights

View all 8

PowerShell Custom Reports - Distribution Lists 2

• PS - Get-Mailbox, Get-DistributionGroup, Get-Recipient, Get-MailContact, SQL - SELECT MailContacts,RecipientCount,DistributionGroups,MailboxCount
• PS - Get-Mailbox, Get-DistributionGroup, Get-Recipient, Get-MailContact, SELECT MailContacts,RecipientCount,DistributionGroups,MailboxCount

PowerShell Custom Reports - CAS 2

• PS Script - Get-CASActiveUsers
• PS - Get-CASMailbox, SELECT Name,OWAEnabled,PopEnabled,IMAPEnabled,ActiveSyncEnabled