Method 1:
- Uninstall the agent from the client using control panel (If the server has already been decommissioned, skip to step 5).
- Ensure all ENow services have been removed on the client machine.
- If they are still running on the client, run the following from cmd prompt:
- SC DELETE “ENow Admin Service”
- SC DELETE “ENow Client Service”
- Delete the following directory from the client machine: C:\Program Files (x86)\ENow.
- On the webserver open the ENow Admin Console and go to: Server → Tuning Policy → Agent Monitor.
- Select the server you wish to remove from the dropdown window then click Remove Server.
- Click Refresh (at the bottom left).
- Select the server on the left column and click Delete.
- Go to Monitoring Policy.
- Select the server on the left column and click Delete.
-
Open Windows Explorer and delete the following directory:
- C:\Program Files (x86)\ENow\MailscapeWeb\MailscapeData\Database\Properties\<SERVERNAME>.
Alternative Method:
Assuming the agents have been uninstalled on the clientmachine, please follow the steps below:
- Stop the Mailscape App Pool.
- Open the Database\Properties folder (in step 11 above).
- Delete all folders related to any decommissioned servers.
- Go to the Database folder and open the Catalog.xml file with notepad.
- Delete all references to any decommissioned server.
- Example: Assuming EX-MBX01 is no longer being monitored, it will be necessary to delete the following entry from that file: <s>EX-MBX01</s>.
- Save the file.
- Restart the Mailscape App Pool.