Support Portal

Office 365 - Network 2

• Description of the Portqry.exe command-line utility
• How to Use TRACERT to Troubleshoot TCP/IP Problems in Windows

Office 365 - Directory & Authentication 20

• DirSync Status - Password sync failure
• Directory synchronization to Azure Active Directory stops or you're warned that sync hasn't registered in more than a day
• Changing the AD DS account password
• Troubleshooting Errors during synchronization
• Troubleshoot an object that is not synchronizing to Azure AD

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Office 365 - Exchange Online 12

• Optimizing Exchange ActiveSync clients for Exchange Online
• A mobile device intermittently can't connect to Exchange Online
• Office 365 Exchange Hybrid Deployments Busting The Autodiscover Myth
• How to collect ActiveSync device logs to troubleshoot sync issues between mobile devices and Exchange Online
• "The remote server returned an error: (403) Forbidden" error when you try to move mailboxes from on-premises Exchange Server to Exchange Online

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Office 365 - Skype For Business Online 11

• Troubleshooting Skype for Business Online DNS configuration issues in Office 365
• Create DNS records for Office 365 using Windows-based DNS
• Troubleshooting Skype for Business Online sign-in errors for administrators
• How to troubleshoot sign-in issues in Skype for Business Online
• Audio Conferencing troubleshooting and known issues

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Office 365 - Configuration 5

• Connect to Exchange Online PowerShell
• Connect to Exchange Online PowerShell using multi-factor authentication
• Enable or disable access to Exchange Online PowerShell
• Find the permissions required to run any Exchange cmdlet
• Connect to Office 365 PowerShell